Atgriešanas politika

Atgriešanas politika

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Visām atgriešanas reizēm jābūt ar pasta zīmogu četrpadsmit (14) dienu laikā pēc piegādes datuma. Visām atgrieztajām precēm jābūt jaunā un neizmantotā stāvoklī, ar visām oriģinālajām atzīmēm un etiķetēm.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Atgriešanas process

Lūdzu, ņemiet vērā, ka jūs būsiet atbildīgs par visām atgriešanas piegādes izmaksām.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Atlīdzības

Atgriežot jebkuru pirkumu, kurā esat izmantojis vai nopelnījis jebkāda veida Commodity.Circle balvu (punktus, atlaides, līmeņu statusu utt.), jūs automātiski zaudējat šo balvu.

Kompensācijas

Pēc atgriešanas saņemšanas un preces stāvokļa pārbaudes mēs apstrādāsim jūsu atgriešanu. Lūdzu, atvēliet vismaz desmit (10) dienas no preces saņemšanas, lai apstrādātu atgriešanu. Atkarībā no jūsu kredītkartes uzņēmuma var paiet 1-2 norēķinu cikli, līdz jūsu kredītkartes izrakstā parādās atmaksājamā nauda. Mēs paziņosim jums pa e-pastu, kad jūsu atgriešana būs apstrādāta.

Jebkuras preces, kas saņemtas bez maksas un/vai dāvinātas kopā ar pirkumu, nav atmaksājamas. 

Izņēmumi   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Jautājumiem

Ja jums ir kādi jautājumi par mūsu atgriešanas politiku, lūdzu, sazinieties ar mums, rakstot uz:
customerservice@commodityfragrances.eu.